Basic Call Features153Retrieving Parked Skype for Business CallsRetrieve Parked Skype for Business Calls on the Same Phone:1. Tap .Retrieve Parked Skype for Business Calls on Another Phone:1. Dial the retrieval number (for example: #151).When someone retrieves the parked call, a notification notifying that the call was pickedup by the person who parked the call.If no one retrieves a parked call within a set time limit, the call is returned to the person whoparked the call. For example, if yl33 parked a call and no one retrieves the call after a presetperiod of time, the server returns the call to yl33. If yl33 doesn’t answer the parked call after it’sreturned, the call is terminated. The time limit for parked calls is set by the systemadministrator.NoteGroup Call PickupIf you sign into the phone using On-Premises account, you can use group call pickup feature.Note that the current Online environment does not support this feature.Group call pickup is used for picking up incoming calls within a pre-defined group. If the groupreceives many incoming calls at once, the user will pick up the first incoming call, by dialing thegroup pickup code. This feature depends on support from the Skype for Business Server.NoteIf the call is ended by the other party before the call is retrieved, the prompting message “Parkedcall ended before it can be retrieved” will be displayed on the touch screen of the person whoparked the call.Group and group pickup code are configurable on the Skype for Business Server only. Contactyour system administrator for more information.
