Advanced Features445ACD Key ConfigurationYou can configure a line key as ACD key to log into the ACD system. The ACD key on the IP phoneindicates the ACD state. ACD key is not available on T19(P) E2 IP phones.The following shows configuration for an ACD key.linekey.X.type = 42linekey.X.label = ACDAfter provisioining, an ACD key is available on the phone, and you can press the ACD key to log into theACD system.Related TopicLine Keys ConfigurationACD ConfigurationThe following table lists the parameters you can use to configure ACD.Parameter account.X.acd.enable[1] <MAC>.cfgDescription It enables or disables the ACD (Automatic Call Distribution) feature.PermittedValues0-Disabled1-EnabledDefault 0Parameter account.X.acd.available[1] <MAC>.cfgDescriptionIt enables or disables the IP phone to display the Available/Avail orUnavailable/Unavail soft key after the IP phone logs into the ACD system.Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).PermittedValues0-Disabled1-EnabledDefault 0Parameter account.X.subscribe_acd_expires[1] <MAC>.cfgDescriptionIt configures the period (in seconds) of ACD subscription.Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).PermittedValues Integer from 120 to 3600Default 3600
