59However, when the ice becomes very thick on theinner liner, complete defrosting should be carried outas follows:1. pull out the plug from the wall socket or turn thethermostat knob (E) to the «O» setting;2. remove any stored food, wrap it in several layersof newspaper and put it in a cool place;3. leave the door open, and insert the plasticscraper in the appropriate seating at the bottomcentre, placing a basin underneath to collect thedefrost water.4. when defrosting is completed, dry the interiorthoroughly; keep the scraper for future use;5. turn the thermostat knob back to the requiredsetting or replace the plug in the power socket.6. After two or three hours, reload the previouslyremoved food into the compartment.Important:Never use sharp metal tools to scrape off frostfrom the evaporator as you could damage it.Do not use a maechanical device or any artificialmeans to speed up the thawing process otherthan those recommended by the manufacturer.A temperature rise of the frozen food packs,during defrosting, may shorten their safe storagelife.CUSTOMER SERVICE AND SPARE PARTSIf the appliance is not functioning properly, checkthat:• the plug is firmly in the wall socket and the mainspower switch is on;• there is an electricity supply (find out by pluggingin another appliance);• the thermostat knob is in the correct position.• If there are water drops on the bottom of thecabinet, check that the defrost water drainopening is not obstructed (see “Defrosting”section).• If your appliance is still not working properly aftermaking the above checks, contact the nearestservice centre.To obtain fast service, it is essential that when youapply for it you specify the model and serial numberof your appliance which can be found on theguarantee certificate or on the rating plate locatedinside the appliance, on the bottom left-hand side.D068