Zenith IQB64W10W Operating Manual

Also see for IQB64W10W: Operating guide

P A G E 6 5206-3533-OTroubleshootingSYMPTOMSSnowy picture and unclear sound.Multiple images or ‘ghost shadows.’Interference: Sharp lines acrossthe screen and unclear sound.Normal picture but no sound.No picture and unclear sound.No picture and no sound.No color, but the sound is O.K.Picture has a big black boxon it, but the sound is O.K.Picture has two horizontalblack bars, one on top andone on bottom.Missing Secret codeSome quick and easy tips to fixing problems yourself.SOLUTIONS• Check your antenna connection or location.• Check your cable input.• Check to see if the TV/VCR button on your VCR has the TV selected.• Check your antenna direction and/or location.• Check your cable input.• Make sure the cable from your antenna to your Entertainment Machine isproperly connected.The following may cause image problems or distortion:Electrical appliances, powerful lights, cars, trucks; computers orportable phones; medical equipment• If possible increase the distance between your Entertainment Machine andthe offending appliance. Or shut one of them off.• Check volume levels.• Make sure the TV is not Muted.• Try another channel. The problem may be the broadcast, not yourEntertainment Machine.• Are the Audio A/V cables properly installed?• Are the wires for external speakers (if you have external speakers)properly installed?• Make sure your speakers turned on under the Audio menu.• If your audio mode is set to SAP, that channel may not have a SAP program.• Are you in TV or cable tuning mode, and should be in the other?• Make sure output channels on all A/V equipment are on the same channel (3 or 4).• Check that all connections are tight.• Is the AC power plugged in?• Check that your AC power outlet works. (Test it by plugging in somethingelse or try another plug.)• Make sure your brightness and audio controls are set properly.• Try another channel. The problem may be with the broadcast.• Check the color control in the Video menu.• Try another channel. The problem may be with the broadcast.• The CC (closed caption) option may be in Text mode. Select Caption 1, or OFFin the Captions/Text menu.• Your program is in letterbox. This means that the shape of your TV is asquare, but the program is a rectangle. Think of the bars as empty space theprogram doesn’t fill; not picture that’s blocked out. Because this format is adirect representation of film as you see it in the movies, you are actually seeingMORE of the program when you see those bars.• If you forget the secret code, press the remote control Button ‘7’, ‘7’, ‘7’ and ‘7’when the display asks you to enter the secret code.