bankSA EFTPOS 1 User Manual
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Contents
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EFTPOS 1 USER GUIDE EFTPOS 1 USER GUIDE11 IntroductionThe EFTPOS 1 terminal lets you process online transactions for Debit Cards (savings andcheque accounts), Credit Cards (Visa, MasterCard® and UnionPay) and Charge Cards (AmericanExpress®, Diners Club and JCB). To accept Charge Card transactions please contact the relevantCharge Card Provider.EFTPOS 1 enables you to process:• Purchases• Purchases with cash out for Debit Cards• Refunds• Mail/telephone order (MOTO) and eCommerce transactions• Cash out transactions for Debit Cards• Purchase with Tip1�1 Merchant Responsibility for Equipment and Materials ProvidedTerminals and equipment (where supplied by us), plus any unused stationery and promotionalmaterial remain the property of the bank.• You must not sell, assign or in any way encumber them.• You will not permit a third party to have possession of or access to any equipment,or other materials.• You must ensure that the terminals are covered by your business or contents insurance.Terminals must not be relocated without prior authorisationTerminals must be located where customers can use the PINpad without the risk of otherpeople seeing them key in their PIN (Personal identification number).1�2 Cancellation of FacilityIf your merchant facility is cancelled for any reason, you need to return the equipment andmaterials to us. To do this, call the Merchant Helpdesk on 1300 780 940. You must returnall equipment and materials within five business days of our request.Fees and charges will continue to be charged until the equipment is returned to the bankas instructed.1�3 Damaged, Lost or Stolen EquipmentIf equipment is damaged, lost or stolen, you will be charged for its replacement.1�4 Merchant ReceiptsYou need to retain all merchant receipts printed in a secure manner for reconciliationand in case of terminal failure. Refer to Section 16.0 Records in the EFTPOSMerchant Agreement.You must provide customers with a receipt unless they request otherwise.4.9 Pre-Authorisation Cancellation..........................................................................................................................524.9.1 Pre-Authorisation Cancellation Receipt ......................................................................................................565 Settlement and Reports ������������������������������������������������������������������������������575.1 Settlement ..........................................................................................................................................................................575.2 Auto Settlement .............................................................................................................................................................575.3 Manual Settlement.......................................................................................................................................................585.4 Inquiry ....................................................................................................................................................................................595.5 Subtotals Report ............................................................................................................................................................606 Settings ��������������������������������������������������������������������������������������������������������636.1 Merchant Password......................................................................................................................................................636.2 Reprint Receipt................................................................................................................................................................656.3 Power Save .........................................................................................................................................................................666.4 Surcharging ........................................................................................................................................................................677 Network Configuration �������������������������������������������������������������������������������687.1 Ethernet Setup.................................................................................................................................................................687.1.2 Edit Ethernet Network ...............................................................................................................................................707.1.3 Disable Ethernet Function......................................................................................................................................737.2 Enabling WiFi ....................................................................................................................................................................757.2.1 Scan for WiFi .....................................................................................................................................................................767.2.2 Edit WiFi Network ........................................................................................................................................................797.2.3 Disable WiFi Function ................................................................................................................................................858 Glossary��������������������������������������������������������������������������������������������������������879 Troubleshooting ������������������������������������������������������������������������������������������889.1 Response Codes .............................................................................................................................................................889.2 Hardware Faults ..............................................................................................................................................................91 |
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