bankSA EFTPOS 1 User Manual
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EFTPOS 1 USER GUIDE889 Troubleshooting9�1 Response CodesSee below for response codes that will appear on your terminal receipts and an explanation ofthe response codes.Status Terminal Display Explanation Action To Be Taken000 TRANSACTIONAPPROVEDThe transaction has beenapproved and finalised.No action required.001 SIGNATUREREQUIREDfollowed bySIGNATUREAPPROVEDThe transaction hasbeen approved but needverification of ID.Verify Signature ofcardholder.005 SIGNATUREREQUIREDfollowed bySIGNATUREAPPROVEDThe transaction has beenapproved by the cardoffline.Verify Signature ofcardholder.100 DO NOT HONOUR The cardholder’s bankhas not allowed thetransaction.Seek another form oftender.101 EXPIRED CARD The cardholder’s card hasexpired.Seek another form oftender.106 PIN TRIES EXCEEDED The cardholder hasexceeded the number ofallowable PIN tries.Seek another form oftender.107 CONTACT ISSUER The cardholder’s bankhas not allowed thetransaction.Seek another form oftender.111 INVALID CARD The cardholder’s cardis not accepted for thetransaction.Seek another form oftender.114 NO CREDIT ACCOUNT This card does not havecredit account.Ask customer to selectanother account.116 CONTACT ISSUER The cardholder’s bankhas not allowed thetransaction and requiresthe cardholder to contactthem.Seek another form oftender117 INCORRECT PIN The customer has enteredan incorrect PIN number.Advise customer to retryPIN entry.Status Terminal Display Explanation Action To Be Taken118 CONTACT BANK The cardholder's cardis not accepted for thetransaction.Seek another form oftender.119 CONTACT BANK The cardholder's cardis not accepted for thetransaction.Seek another form oftender.121 CONTACT ISSUER The cardholder's card hasexceeded its withdrawlimit.Seek another form oftender.123 LIMIT EXCEEDED The cardholder’s card hasexceeded its transactionlimit.Seek another form oftender.200 CONTACT ISSUER The cardholder’s bankhas not allowed thetransaction and requiresthe cardholder to contactthem.Seek another form oftender.201 EXPIRED CARD The cardholder's card hasexpired.Seek another form oftender.202 CONTACT BANK The cardholder's bankhas blocked card due tosuspected misuse.Contact bank.206 PIN TRIES EXCEEDED The cardholder hasexceeded the number ofallowable PIN tries.Seek another form oftender.210 CONTACT BANK The cardholder’s bankhas blocked card due tosuspected misuse.Contact bank.902 INVALID TRANSACTION Transaction requestedis not allowed for thisterminal or this card.Seek another form oftender or try anothertransaction.907 ISSUER UNAVAILABLE The cardholder’s bank isunable to be contacted toauthorise the transaction.Retry the transaction.If transaction still declinesoffline, check connectivityicon status on terminal.Seek another form oftender.YI APPROVED The transaction has beenapproved offline andfinalised.No action required. |
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