3Com 3C905CX User Manual

Also see for EtherLink 3C900B: Installation and operating instructions User guide

Contents

3Com 3C905CX User Manual Manual pdf 43 page image

376 Troubleshooting the NICThis chapter explains how to: Install and use the 3Com Connection Assistant. Access 3Com support databases. Troubleshoot NIC installation problems. Troubleshoot NIC and network connection problems. Troubleshoot Remote Wake-Up. Remove the NIC diagnostics software. Remove the network driver.Installing and Using the 3Com Connection AssistantThe 3Com Connection Assistant is an optional Web-based software component thatallows users access to a variety of interactive technical support services.These services can help you: Fix NIC installation problems. Fix network connection problems. Download the latest NIC drivers. Access a list of frequently asked questions as well as the 3Com Knowledgebase.System RequirementsTo install and use the 3Com Connection Assistant requires: Windows 95, Windows 98, Windows Me, Windows 2000, or Windows NT 4.0. Internet Explorer version 4.0 or later or Netscape Navigator version 4.06 or later. Microsoft Java Virtual Machine (JVM)Refer to your PC documentation if you are unsure whether your PC is a Microsoft JavaVirtual Machine (JVM).Installation1 Insert the EtherCD in the CD-ROM drive.The EtherCD Welcome screen appears. If the EtherCD Welcome screen does not appear,enter the following command from the Run option of the Windows Start menu:d:\setup.exewhere d:\ represents the letter name of the CD-ROM drive.2 Click NIC Software.NOTE: To access a database of technical information that can help you diagnoseand solve NIC installation, configuration, and upgrade problems, go to:http://knowledgebase.3com.comNOTE: The 3Com Connection Assistant is currently not supported in Windows XP.Check the 3Com Web site for support updates.