Uninstalling an External Faxmodem 9Uninstalling a Macintosh Faxmodem 94 TROUBLESHOOTING AND H ELP RESOURCESExternal Serial Modems 11Basic Troubleshooting Steps 11My computer isn't recognizing my modem. 12My software isn't recognizing my modem. 14My modem won't dial out or doesn't answer incoming calls. 15Office Users 16Dialing Problems for Voice Mail Users 16My modem sounds like it's trying to connect to another modem butfails. 16My modem isn't achieving a 56K Internet connection. 17External USB Modems 18Basic Troubleshooting Steps 18My computer isn't recognizing my modem. 19If You Are Using This Modem as a USB Device 20If You Are Using This Modem as a Serial Device 21My software isn't recognizing my modem. 22My modem won't dial out or doesn't answer incoming calls. 23For Both Dialing and Answering Problems 23Office Users 24Dialing Problems for Voice Mail Users 24My modem sounds like it's trying to connect to another modem butfails. 24My modem isn't achieving a 56K Internet connection. 24Macintosh Modems 25Basic Troubleshooting Steps 25My computer isn't recognizing my modem. 26My software isn't recognizing my modem. 27My modem won't dial out or doesn't answer incoming calls. 27Office Users 28Dialing Problems for Voice Mail Users 28My modem sounds like it's trying to connect to another modem butfails. 28My modem isn’t achieving a 56K Internet connection. 29Internal Winmodem® Modems 30