3Com 3CP5610A User Manual

Contents

3Com 3CP5610A User Manual Manual pdf 45 page image

Internal ISA Modems 39Possible solution:Windows 2000 If you are using Dial-Up Networking, it may not beconfigured correctly. Check your configuration and make sure you havethe correct port selected. Click Start, point to Settings and clickNetwork and Dial-up Connections. Make sure that the description inthe “Connect Using” box (under the General tab) matches thedescription of the modem you are using. If it doesn't match, select theproper modem description.Windows 95/98/NT If you are using Dial-Up Networking, it may not beinstalled or configured correctly. Check your configuration and make sureyou have the correct modem selected. Double-click My Computer,double-click Dial-Up Networking, right-click the connection you aretrying to use, and click Properties. Make sure that the description in themodem box matches the description of the modem you are using. If itdoesn’t match, select the proper modem description.My modem won'tdial out or doesn'tanswer incomingcalls.For both Dialing and Answering ProblemsPossible solution:You may have a bad phone cord connection to your modem, or yourphone cord may be plugged into the wrong jack. The phone cord shouldbe plugged into the jack labelled on the modem and into the wallphone jack. Use the phone cord included in your modem's box ifpossible.Possible solution:You may have devices between the modem and the phone jack. Thereshould be no line splitters, fax machines, or other devices between themodem and the wall jack.Office Users Possible solution:You may have plugged your modem's phone cord into a digital line,which can damage your modem. Contact your phone systemadministrator if you are unsure whether or not your phone line is digital.If your phone system requires dialing “9” to access an outside line, besure to add “9” before the number you are dialing.