Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 103■ Status — Shows whether each agent is currently logged in or out ofthe ACD group■ State — Shows which agents’ extensions have been locked in to theACD groupWrap-Up TimeWrap-Up Time is a feature that allows time for an agent to completefollow-up actions after a call. If this feature is enabled by the ACDadministrator, you can activate Wrap-Up Time once per call for a durationspecified by the administrator.You can activate/deactivate Wrap-Up Time using Feature code 972 or bymapping an access button to this feature (see “Button Mapping”).During Wrap-Up Time, the LED for the mapped button is lit, and thesystem routes no calls to this extension except personal calls or CallGroup calls. If you need more time than what is allotted by default, youcan use the Extend Wrap-Up Time feature.Extend Wrap-Up TimeIf the Wrap-Up Time feature is enabled by the ACD administrator, theExtend Wrap-Up Time feature is enabled by default and allows an agentto extend the Wrap-Up Time period for the same time duration as theWrap-Up Time.This feature is valid only if you are already in the wrap-up mode. You canactivate the Extend Wrap-Up Time once per call using Feature code 973or by mapping an access button to this feature (see “Button Mapping”).Hunt Groups Incoming calls ring to one member of the hunt group. If that member’stelephone is in use, or if that member does not answer the call, thesystem “hunts” for another member of the group until the call isanswered or is forwarded to the group call coverage point. For example,if there are no available members of the hunt group, the call might beforwarded to a group mailbox or to the receptionist.Figure 5 shows the path of a call coming into a hunt group.
