3Com TMX 10031161 Getting Started Manual

4 TROUBLESHOOTING ANDS UPPORT R ESOURCESTroubleshootingThe analog modem does not dial my cable company’s serverproperly. Make sure that the power supplies for both the analogmodem and the TMX are plugged into electrical outletsand make sure the analog modem is turned on. Make sure your phone line is active. Plug a telephoneinto the analog phone jack and listen for a dial tone. Make sure there are no devices between the analogmodem and the phone jack. If you have voice mail, there may be messages waitingfor you, altering the dial tone. Answer any messages toreturn the dial tone to normal. Make sure you are dialing the correct access number foryour cable company’s cable modem service. Make sure the telephone cord is plugged into theanalog modem you have connected to the TMX.My computer went into “power save” mode. When it cameout of power save mode, my screen was frozen.If the upstream (analog modem) connection is active whena computer goes into power save mode, the computer mayfreeze when coming out of power save mode. Either hangup the analog modem before your computer goes intopower save mode or disable power save on your PC. If youchoose to disable power save, disable it in both theWindows 95 Control Panel and the BIOS setup. To disablepower save in Windows 95, click Windows 95 Start, pointto Settings, and click Control Panel. Double-click thePower icon and select OFF in the “Power Management”box. Click Apply. To disable power save in the BIOS setup,you usually must press a function key while booting up to