3Com TMX 10031161 Getting Started Manual

Support Resources 39If You Need to Return the Modem to UsContact 3Com Technical Support. If the supportrepresentative determines that you need to return themodem, you will receive a USO (User Service Order)number. You must have a USO number before returningthe modem to us. Ship the unit, postage paid, in a strongbox made of corrugated cardboard with plenty of packingmaterial. DO NOT send the modem back in the originalbox. Send ONLY the modem (NOT manuals, diskettes, CDs,etc.). Include your USO number, name, and address on theshipping label as well as inside the package. If possible,send the package via a courier capable of tracking theprogress of the shipment. Ship to the following address:3ComUSO #________Dock 151800 W. Central Ave.Mount Prospect, IL 60056World Wide WebTo visit our online support home page, log on to:http://consumer.3com.com/cable/You can send a message to technical support by clickingContact Us in the “Site Tools” section of this Web site.90-Day Free Installation Support3Com offers free installation support for this product 90days after purchase. Please call the following toll-freenumber.888-877-5040After the 90-day period, refer to our regular TechnicalSupport Hotline (below).Technical Support HotlineTechnical questions about 3Com cable modems can also beanswered by technical support representatives. Regulartelephone charges apply. The hours service is available are7:00 AM - 11:00 PM CST seven days a week.847-262-2550