3Com TMX 10031161 Getting Started Manual

38 C HAPTER 4: TROUBLESHOOTING AND S UPPORT R ESOURCESenter the setup menu. Consult you computer’s manual forexact instructions.I see a delay when loading Web pages or downloading files(Mac users only). Close your Internet software and restart it. If you are attempting to access a Web page, refresh orreload the page you are trying to access in yourbrowser.I cannot access the 149.112.50.65 URL after disconnectingfrom my BSP.You may need to renew your DHCP lease.WINDOWS USERS: Click Start, click Run, typewinipcfg, and press ENTER. Select the NIC card thatyour cable modem is plugged into in the drop downmenu that appears. Click Release and then clickRenew. Exit out of the "IP Configuration" window andattempt to access the 149.112.50.65 URL again.IMAC AND LINUX USERS: Restart your computer orwait for your current DHCP lease to expire.The Cable Status LED never stops blinking.The signal from your cable company's equipment may betoo weak or the cable line may not be properly attached tothe modem. If the cable line is properly connected to themodem, call your cable company to verify whether or not aweak signal may be your problem.Support ResourcesIf You Are Still Having Problems Review this manual. Call or visit your modem dealer. They may be able toassist you. If your dealer can't help you, contact 3Com TechnicalSupport. When you call, specify your modem's serialnumber (found on the modem and on the outside ofthe box) and the software being used.