TROUBLESHOOTING THE ANALYZER 19Art: 714381-00H Rev. Date: 18-Jul-12 19-1Introduction When the analyzer detects a potential or real problem before the test cycle isinitiated or at any time during the test cycle, a Quality Check Code number,the type of problem and the next step to be taken will be displayed. The Codenumber may be helpful to a technical support representative if a problem cannotbe resolved. If a problem cannot be resolved by the procedures described in thissection, refer to Support Services information in the Troubleshooting section.Note: Troubleshooting for results and quality tests are covered in those sectionsof this manual.Note: The Technical Bulletin “Analyzer Coded Messages” included in thismanual lists the Quality Check Code numbers as well as additionaltroubleshooting detailsCaution DO NOT OPEN THE ANALYZER, or any other i-STAT product, or perform anyunauthorized procedures. Opening any i-STAT product, including analyzer,Electronic Simulator, printer or communication device, in attempt to repairit or resolve a problem may cause erroneous results. If the troubleshootingprocedures found in this manual or requested by an i-STAT support specialist donot resolve the problem, the product must be returned to i-STAT for repair.Information Needed Have the following pertinent information available for review with therepresentative:• Description of problem• When problem first occurred and what has been done so far toresolve the problem• Serial number of component(s)• Displayed message and code number• Frequency of problem• Software version• Environmental conditions• Result of last Electronic Simulator test• Battery voltage from Analyzer Status page
