13 Frequently Asked QuestionsSoftware installation problems29713 Frequently AskedQuestionsIf you encounter a problem with your Acer s10, do not call Technical Support until youhave reviewed the following list of frequently asked questions, and you have alsoreviewed the following:• The README file located in the folder where you installed the Palm Desktopsoftware on your Windows computer• The Helpnote folder located in the folder where you installed the PalmDesktop software on your Windows computer• The Palm Desktop online Help• The most recent Acer s10 help on your regional Acer web siteIf you are still having problems, contact your local dealer or distributor. You may alsoaccess the Acer web site at http://www.acer.com/ for information on how and whereto contact the service centers available in your area.NOTE: Thousands of third-party add-on applications have been written for the Palm OShandhelds. Unfortunately, we are not able to support such a large number of third-partyapplications. If you are having a problem with a third-party application, please contact thedeveloper or publisher of that software.Software installation problemsProblem SolutionI cannot install the Palm Desktopsoftware on my Windows computer.Try the following:1 Disable any virus scanning software on your computer.2 Press Ctrl-Alt-Delete and end all tasks except Systray andExplorer.NOTE: If a dialog box with buttons appears instead of a list of tasks,click the Task List button and then end all tasks except Systray andExplorer.3 Make sure your computer has at least 30 MB of disk spaceavailable.4 Delete all temporary files.5 Run ScanDisk on your computer.6 Reinstall Palm Desktop software.
