13 Frequently Asked QuestionsTechnical support305Technical supportIf, after reviewing the sources listed at the beginning of this appendix, you cannotsolve your problem, contact us at http://www.acersupport.com/.Before requesting support, please experiment a bit to reproduce and isolate theproblem. When you do contact support, please be ready to provide the followinginformation:• The name and version of the operating system you are using• The actual error message or state you are experiencing• The steps you take to reproduce the problem• The version of Acer s10 software you are using and available memory• The product ID of your Acer s10 (the 12-digit number indicated on yourhandheld’s rear panel)Finding version and memory information1 In Applications Launcher, tap the Menu icon to display the menu bar.2 Tap App, then select Info.3 Tap Version to see version numbers, and tap Size to see the amount of freememory in kilobytes.NOTE: Thousands of third-party add-on applications have been written for the Palm OShandhelds. Unfortunately, we are not able to support such a large number of third-partyapplications. If you are having a problem with a third-party application, please contact thedeveloper or publisher or that software
