Axis M1004–W User Manual

Also see for AXIS M-1004W: User manual Datasheet Installation guide Installation guide

AXIS M1004–W Network CameraSystem OptionsFor information about firmware upgrade, see Upgrade the Firmware on page 57.SupportSupport OverviewThe System Options > Support > Support Overview page provides information on troubleshooting and contact information,should you require technical assistance.See also Troubleshooting on page 57.System OverviewTo get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information thatcan be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent logitems. Many of the captions are links to the proper Setup page.Logs & ReportsThe System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. Ifcontacting Axis Support, please provide a valid Server Report with your query.System Log - Provides information about system events.Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to theproduct (see below).Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically includedin the Server Report.You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server reporttext file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s LiveView. The server report .zip file should always be included when contacting support.Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting orwhen contacting Axis Support.Connection List - Lists all clients that are currently accessing media streams.Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration .The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).AdvancedScriptingScripting allows experienced users to customize and use their own scripts.NONONOTICETICETICEImproper use may cause unexpected behavior and loss of contact with the Axis product.Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provideassistance for problems with customized scripts.To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to itsfactory default settings, see page 56.55