Axis OfficeBasic USB User Manual

Also see for OfficeBasic Parallel: Installation guide

Contents

Axis OfficeBasic USB User Manual Manual pdf 51 page image

TroubleshootingAXIS OfficeBasic USB & AXIS OfficeBasic Parallel User’s Manual 51Section 7 TroubleshootingThis section provides useful information to help you resolve difficultiesyou may experience with your Axis print server. Fault symptoms, possiblecauses and remedial actions are provided within a quick reference table.Please visit www.axis.com for the latest troubleshooting tips, moresupport and additional help through the FAQ database or to fill in andsubmit a Support question.LED Indicators, on page 51Web Interface, on page 51IP Address Check with Ping, on page 52Axis Support Server Report, on page 52Overriding Port Status Some USB printers do not deliver correct port status to the print server(for instance always reporting printer off-line even if the printer is on-line). To override this, see “Overriding Port Status” on page 50.LED Indicators The LED indicators on the print server will flash in sequences to indicatedifferent conditions:Web InterfaceIndicator Color/Behavior ExplanationPowerGreen OKNot lit No power/ErrorNetworkOrange OK - network connectedOrange flashing Activity on networkNot lit No physical connection to the networkSymptoms Possible causes Remedial actionsThe print server’s Web interfacecannot be accessed from a Webbrowser.The print server is not connectedproperly.1. Check Power and Network indicator.2. Check that assignment of IP addressesfor the print server is correct.3. To further check the IP addresses, runthe Ping command from another com-puter as described in "IP address check"at the end of this chapter. Follow theappropriate recommendations.Problem with your proxy server. Verify the proxy server settings in yourWeb browser.Other networking problems.1. Verify that your network is accessiblethrough your network socket.2. Verify that your network cable is func-tional.