Axis P3224-LVE User Manual

Also see for AXIS P3224-LVE Mk II: Installation guide User manual

AXIS P3224-LVE Network CameraTroubleshootingInstallation of additionalActiveX componentrestricted or prohibitedConfigure the Axis product to use a Java applet for updating video images in your browser. Go toSetup > Live View Config and select Java applet under Default viewer.Poor rendering of H.264imagesEnsure that your graphics card is using the latest driver. The latest drivers can usually bedownloaded from the manufacturer’s website.Color saturation is differentin H.264 and Motion JPEGModify the settings for your graphics adapter. Refer to the adapter’s documentation for moreinformation.Lower frame rate thanexpectedSee Performance Considerations on page 62.Reduce the number of applications running on the client computer.Limit the number of simultaneous viewers.Check with the network administrator that there is enough bandwidth available.Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode onlykey frames.Lower the image resolution.Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame ratewill lower the maximum resolution. See Capture Mode on page 20.The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axisproduct. See Technical Specifications on page 60.Video and image problems, generalImage unsatisfactory Check the video stream and camera settings under Setup > Video > Video Stream and Setup >Video > Camera Settings.Motion Detection triggers unexpectedlyChanges in luminance Motion detection is based on changes in luminance in the image. This means that if there aresudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivitysetting to avoid problems with luminance.Storage and disk management problemsStorage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if otherread or write problems occur. To identify the source of the problem, check the System Log underSystem Options > Support > Logs & Reports. Depending on the problem, it might be necessary tore-mount the storage device.For information on how to set up a storage disruption alarm, see Events on page 37.Video cannot be recorded Check that the SD card is not write protected (that is, read only).SD card cannot be mounted Reformat the SD card and then click Mount.NONONOTICETICETICEFormatting the card will remove all content, including all recordings, from the SD card.59