Troubleshooting and Support AW00136902000130 Basler dart BCON12 Troubleshooting and Support12.1 Tech Support ResourcesIf you need advice about your camera or if you need assistance troubleshooting a problem with yourcamera, you can contact the Basler technical support team for your area. Basler technical supportcontact information is located in the front pages of this manual.You will also find helpful information such as frequently asked questions, downloads, andapplication notes in the Support and Downloads sections of the Basler website:www.baslerweb.comIf you do decide to contact Basler technical support, please take a look at Section 12.3 on page 131before you call. The section gives information about assembling relevant data that will help theBasler technical support team to help you with your problem.12.2 Obtaining an RMA NumberWhenever you want to return material to Basler, you must request a Return Material Authorization(RMA) number before sending the material back. The RMA number must be stated in your deliverydocuments when you ship your material to us! Please be aware that, if you return material withoutan RMA number, we reserve the right to reject the material.You can find detailed information about how to obtain an RMA number in the Support section of theBasler website: www.baslerweb.com
