Troubleshooting and Support218 Basler pioneer15.2 Before Contacting BaslerTechnical SupportTo help you as quickly and efficiently as possible when you have a problem with a Basler camera,it is important that you collect several pieces of information before you contact technical support.Copy the form that appears on the next two pages, fill it out, and fax the pages to your local dealeror to your nearest Basler support center. Or, you can send an e-mail listing the requested pieces ofinformation and with the requested files attached. Our technical support contact information isshown in the title section of this manual.1 The camera’s product ID:2 The camera’s serial number:3 Network adapter that you usewith the camera:4 Describe the problem in as muchdetail as possible:(If you need more space,use an extra sheet of paper.)5 If known, what’s the causeof the problem?6 When did the problem occur? After start. While running.After a certain action (e.g., a change of parameters):7 How often did/does the problemoccur?Once. Every time.Regularly when:Occasionally when:
