Black plate (5,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011Customer Information 13-5See Customer Assistance Offices(U.S. and Canada) on page 13‑5or Customer Assistance Offices(Mexico) on page 13‑5 for moreinformation.Customer AssistanceOffices (U.S. and Canada)Cadillac encourages customersto call the toll-free number forassistance. However, if a customerwishes to write or e-mail Cadillac,the letter should be addressed to:United StatesCadillac Customer AssistanceCenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169www.Cadillac.com1-800-458-80061-800-833-2622 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-882-1112From Puerto Rico:1-800-496-9992 (English)1-800-496-9993 (Spanish)From U.S. Virgin Islands:1-800-496-9994CanadaGeneral Motors of Canada LimitedCanadian Cadillac CustomerCommunication Centre, Mail Code:CA1-163-0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7www.gm.ca1-888-446-20001-800-263-3830 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-882-1112OverseasPlease contact the local GeneralMotors Business Unit.Mexico, Central America andCaribbean Islands/Countries(Except Puerto Rico andU.S. Virgin Islands)General Motors de Mexico,S. de R.L. de C.V.Customer Assistance CenterAv. Ejercito Nacional #843Col. GranadaC.P. 11520, Mexico, D.F.01-800-466-0805Long Distance: 011-52-53 29 0805Customer AssistanceOffices (Mexico)To contact the Customer AssistanceCenter (CAC), use the phonenumbers listed in this section.Customer assistance is availableMonday through Friday, 08:00 to20:00 hours, and Saturdays from08:00 to 15:00 hours.All e-mail inquiries to the CustomerAssistance Center (CAC) should besent to: cac.cadillac@gm.com.
