Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011Customer Information 13-11Courtesy TransportationProgramTo enhance your ownershipexperience, we and our participatingdealers are proud to offer CourtesyTransportation, a customer supportprogram for vehicles with theBumper to Bumper (Base WarrantyCoverage period in Canada),extended powertrain, and/orhybrid‐specific warranties inboth the U.S. and Canada.Several Courtesy Transportationoptions are available to assist inreducing your inconvenience whenwarranty repairs are required.Courtesy Transportation is not apart of the New Vehicle LimitedWarranty. A separate bookletentitled “Warranty and OwnerAssistance Information” furnishedwith each new vehicle providesdetailed warranty coverageinformation.Transportation OptionsWarranty service can generallybe completed while you wait.However, if you are unable towait, GM helps to minimize yourinconvenience by providing severaltransportation options. Dependingon the circumstances, your dealercan offer you one of the following:Shuttle ServiceShuttle service is the preferredmeans of offering CourtesyTransportation. Dealers may provideshuttle service to get you to yourdestination with minimal interruptionof your daily schedule. This includesone‐way or round‐trip shuttle servicewithin reasonable time and distanceparameters of the dealer's area.Public Transportation or FuelReimbursementIf your vehicle requires overnightwarranty repairs, and publictransportation is used insteadof the dealer's shuttle service,the expense must be supportedby original receipts and can onlybe up to the maximum amountallowed by GM for shuttle service.In addition, for U.S. customers,should you arrange transportationthrough a friend or relative, limitedreimbursement for reasonablefuel expenses may be available.Claim amounts should reflect actualcosts and be supported by originalreceipts. See your dealer forinformation regarding the allowanceamounts for reimbursement of fuelor other transportation costs.
