An Important Message to Catera Owners...Cadillac’s Commitmentto YouWe are committed to assure your satisfaction with yournew Catera.Your Cadillac Catera dealeralso wants you to becompletely satisfied and invites you to return forall yourservice needs both during and after the warranty period.Vehicle Operation and CareConsidering the investment you have made in yourCatera, weknow you will want to operate and maintainit properly. We urge you to follow the maintenanceinstructions contained in your Owner’s Manual andMaintenance booklet.If you have questions on howto keep your Cateraingood working condition, see your Cadillac Catera dealer,the place many Catera customers choose to have theirmaintenance work done. You can rely on your CadillacCatera dealer to use the proper parts and repair practices.Maintenance RecordsRetain receipts covering performance of regularmaintenance. Receipts can be very important if aquestion arises asto whether a malfunction iscaused by lack of maintenance or a defectinmaterial or workmanship.Receipts should be retained in the glove box literatureportfolio. Also, a “Maintenance Record” is provided inthe Maintenance booklet.All required maintenanceitems and the intervals at which eachis to be performedare listed init as wellas an area to apply the validationstamp and the date, mileage and dealer which performedthe service.Owner AssistanceYour Cadillac Catera dealeris best equippedto provide allyour service needs.In the event you have any questions orconcerns, talk to a member of dealer management.If youstill need assistance, followthe additional procedureoutlined in “Owner Assistance” on page25 of this booklet.GM Participation in an Alternative DisputeResolution ProgramOn page28 of this booklet, you will also findinformation on the voluntary, non-binding AlternativeDispute ResolutionProgram in whichGM participates.We thank you for choosing a Cadillac Catera.Cadillac Motor Car Division4