If You Cannot Solve the Problem 9-21Troubleshooting9If You Cannot Solve the ProblemIf you have a problem with your machine and you cannot solve it by referring to theinformation in this chapter, contact Canon Authorized Service Facilities or theCanon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M.to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday.For interactive troubleshooting, e-mail technical support, the latest driverdownloads and answers to frequently asked questions you can also visit oursupport site at www.canontechsupport.com.CAUTIONIf the machine makes strange noises, emits smoke or strange smells, unplugthe power cord immediately, and then contact Canon Authorized ServiceFacilities or the Canon Customer Care Center. Do not attempt to disassemble orrepair the machine yourself.IMPORTANTAttempting to repair the machine yourself may void the limited warranty.If you need to contact Canon Authorized Service Facilities or the Canon CustomerCare Center, make sure you have the following information:• Product nameMF5730/MF5750/MF5770• Serial numberThe serial number is on the label located at the back of the machine.• CARPS software version numberSee the Software Guide to check the software version number.• Place of purchase• Nature of problem• Steps you have taken to solve the problem and the results
