Canon ImageFormula R10 User Manual

Also see for ImageFormula R10: Setup guide Installation guide

67Software TroubleshootingThis section describes troubleshooting problems and solutions foroperating the CaptureOnTouch Lite.If scanning is too slow1 Close other running programs, if any.2 Scanning can be slowed down by memory shortage caused bymemory-resident applications such as anti-virus programs. Closesuch memory-resident programs if necessary to free up memoryspace.3 When insufficient hard disk space is available, the scanner may beunable to create the necessary temporary files for scanned data.Delete unneeded data on the hard disk to free up more space.4 Scanning is slow if the computer's USB port is not Hi-Speed USB 2.0compliant.5 If using a common USB cable that is not Hi-Speed USB 2.0 compliant,replace the cable with the supplied compliant cable.6 When the scanner is connected to the computer via a USB hub that isnot Hi-Speed USB 2.0 compliant, remove the hub and connect thescanner directly to the computer.If scanned image files cannot be opened in an application1 Scanned images saved as multi-page TIFF files can be opened onlyby programs that support this file format.2 Images saved as compressed TIFF files (single- as well as multi-page) can only be opened by programs that support the compressedformat. This can occur with programs that are not compatible withCaptureOnTouch Lite. In this case, select "None" as the image filecompression format before scanning.There is a display glitch on the UI screen of CaptureOnTouchLiteDepending on the computer that you are using, a display glitch may occuron the UI screen when there are too many Scan mode panels, Outputpanels. Delete any panel that you will not use.