Canon LEGRIA HF G40 Instruction Manual

Contents

Troubleshooting160The computer does not recognize the camcorder even though the camcorder is connectedcorrectly.- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again andrestore the connection.- Connect the camcorder to a different USB port on the computer.Cannot save photos on my computer- When the memory card contains too many photos (Windows – 2,500 or more, Mac OS – 1,000or more), you may not be able to transfer photos to a computer. Try using a card reader totransfer the photos on the memory card.Wi-Fi FunctionsRefer also to the instruction manual of your access point and other devices you will use.Cannot connect with the access point.- Check that the access point is working correctly.- The effective communication range between the camcorder and access point may varydepending on the strength of the wireless signal. Try using the camcorder closer to the accesspoint.- Cordless phones, microwave ovens, refrigerators and other appliances in the line of sightbetween the access point and the camcorder may interfere with the wireless signal. Try usingthe camcorder in a location farther away from such appliances.- Wi-Fi networks with a stealth function that do not broadcast their network name (SSID) will notbe detected by the camcorder during the Wi-Fi network setup. Perform the setup manually(A 138) or turn off the stealth function of the access point.- The wireless router is using a Wi-Fi channel not supported by the camcorder. Refer to Aboutavailable Wi-Fi frequencies and channels (A 180) and change the channel setting in thewireless router so that it uses a channel supported by the camcorder.Wireless playback on a computer or similar device is not smooth.- Playback may not be smooth depending on the access point’s settings and capability.- Connect the computer or similar device to the access point using a LAN cable.- Remove any objects between the camcorder and access point that may interfere with thewireless signal.- Move the camcorder closer to the access point.- Turn off the wireless functions of other wireless devices other than the computer or similardevice being used for playback.- Switch the wireless router to IEEE 802.11n. Refer to its instruction manual for details.- If these do not solve the issue, the cause may be due the device or conditions unique to thesurrounding area. Use the supplied High Speed HDMI cable to connect the camcorder to a TV(A 172).The wireless connection was interrupted while transferring files.- Incomplete files may remain at the transfer destination. If incomplete files remain at the transferdestination, check the content and make sure they are safe to delete before deleting them.- Select [New Files] and perform the file transfer again.Cannot connect a Wi-Fi-enabled external device wirelessly to the camcorder.- Use the q > [Reset All] setting to reset the camcorder. The camcorder's SSID will returnto the default setting and the password will return to not being configured so set the passwordagain. Then, delete the previous network settings from the external device and try connect it tothe camcorder.