154 Additional InformationTrouble?TroubleshootingIf you have a problem with your camcorder, refer to this section. Some-times what you think is a malfunction of the camcorder may have thesimplest of solutions - please read the “CHECK THIS FIRST” boxbefore going on to the more detailed problems and solutions. Consultyour dealer or a Canon Service Center if the problem persists.CHECK THIS FIRSTPower sourceThe camcorder will not turn on or it turns off by itself.- The battery pack is exhausted. Replace or charge the battery pack.- Remove the battery pack and reattach it correctly.- When the recording program is set to [Underwater] or [Surface], the camcorder may turn offautomatically if it becomes too hot. Turn off the camcorder and let it cool down.Cannot charge the battery pack.- Make sure the camcorder is off so charging can start.- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C).Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again.- Charge the battery pack in temperatures between approximately 0 °C and 40 °C.- The battery pack is faulty. Replace the battery pack.Power supply• Is the battery charged? Is the compact power adapter correctly con-nected to the camcorder? (0 19)Recording• Did you turn the camcorder on and correctly set it to a recordingmode? (0 40, 75) If you are recording on a memory card, is one cor-rectly inserted into the camcoder? (0 35)Playback• Did you turn the camcorder on and correctly set it to playback mode?(0 48, 110) If you are playing back recordings from a memory card,is one correctly inserted into the camcorder? (0 35) Does it containany recordings?Other• Does the camcorder make a rattling sound? The internal lens fixturecan move when the camcorder is turned off or in a playback mode.This is not a malfunction.
