Canon MG2500 Series Troubleshooting Manual

Also see for Pixma MG2500 Series: Online manual Quick start guide Manual Getting started Online manual

Contents

Scanner Does Not Work after Upgrading WindowsCheck: Disconnect the USB cable, then uninstall (delete) andreinstall MP Drivers and IJ Scan Utility.• Step 1: Uninstall MP Drivers.Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of theOnline Manual for how to delete MP Drivers.• Step 2: Uninstall IJ Scan Utility.• Windows 8:1. Click the Settings charm > Control Panel > Programs > Uninstall aprogram.2. Double-click Canon IJ Scan Utility.3. When a confirmation appears, click Yes.4. When uninstallation is complete, click OK.IJ Scan Utility is deleted.NoteIn Windows 8, a confirmation/warning dialog box may appear wheninstalling, uninstalling, or starting up software.This dialog box appears when administrative rights are required to performa task.If you are logged on to an administrator account, follow the on-screeninstructions.• Windows 7 / Windows Vista:1. From the Start menu, select Control Panel > Programs > Uninstall aprogram.2. Double-click Canon IJ Scan Utility.3. When a confirmation appears, click Yes.4. When uninstallation is complete, click OK.IJ Scan Utility is deleted.41