Check6 Make sure media type and paper size settings match with loaded paper.Check7 Do several sheets of paper feed at once?If several sheets of plain paper feed at once, select the setting for preventing double-feed of plain paper usingthe operation panel or your computer.* Once printing is finished, disable the setting for preventing double-feed of plain paper, or it will apply tosubsequent printing.• From operation panelPress the HOME button, select Setup, Device settings, and Print settings, and then set Prevent paperdouble-feed to ON.Changing Settings from Operation Panel• From computer◦ For Windows:Open the printer driver setup window, select Custom Settings in Maintenance sheet, select Preventpaper double-feed check box, and then click OK.To open the printer driver setup window, see How to Open the Printer Driver Setup Window.◦ For Mac OS:In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select Prevent paperdouble-feed check box, and then click Apply.To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.Note• Prevent paper double-feed function reduces the printing speed.Check8 Clean paper feed roller.Cleaning the Paper Feed RollerNote• Cleaning the paper feed roller abrades it, so do this only when necessary.If the measures above do not solve the problem, contact your nearest Canon service center to request arepair.860
