Paper Is Smudged / Printed Surface Is ScratchedPaper Is SmudgedSmudged Edges Smudged SurfacePrinted Surface Is ScratchedCheck1 Check paper and print quality settings.Printout Results Are UnsatisfactoryCheck2 Check paper type.Make sure you are using the right paper for what you are printing.Supported Media TypesCheck3 Correct curl before loading paper.When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. Rollingthis paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality.We recommend putting unused paper back into the package and storing it flat.• Plain PaperTurn the paper over and reload it to print on the other side.• Other Paper such as envelopeIf the paper corners curl more than 0.1 in. / 3 mm (A) in height, the paper may smudge or may not feedproperly. Follow the instructions below to correct the paper curl.479