Canon VB-M40 Administrator's Manual

Also see for RM-Lite 1.0: Instruction manual

Contents

Solutions When Viewer Problems Occur9-3Troubleshooting9Timeline[Extract Video]RecordingI cannot connect to the Storage Server from theViewer.• Are the login user name and password correct?• Is the network connection between the server and the Viewer working?• Is the IP address of the destination server correct?• Does the server reply to a ping from the Viewer computer?• Is TCP port 80 being used by another application?I cannot view live images. • If “Could not connect to camera” is displayed in the video window, check thecamera’s power supply and network connection.• If a message is displayed in the timeline of the Viewer indicating that an erroroccurred when connecting to the camera, check the camera’s power supply andnetwork connection.• If the screen goes blank when the layout is switched, but an image is displayedafter a few seconds, the number of cameras or the live frame rate setting exceedsthe performance capabilities of your computer. Reduce the number of cameras, ordecrease the frame rate.The Storage Server slows down or it takes longerto perform various configuration changes, suchas registering cameras or recording schedulesfrom the Viewer.If the Storage Server is running Windows Vista, use Windows Server 2008 instead.The Viewer slows down. • The performance of the Viewer depends largely on the specification of your CPUand graphics card. When the Viewer seems to slow down, try to reduce thenumber of cameras in the Viewer or decrease the live frame rate.• If the video quality or resolution setting for the cameras is high, the large amount ofimage data may cause processing to take longer. Try adjusting the video qualityand video size settings on the camera.Problem SolutionNothing happens when I click any of theplayback controls.• Move the playhead off of the [Live] position.• You must select a video window before you can play back images. In addition, theprevious frame and next frame buttons (P. 6-6) and the [Extract] button (P. 6-7) areenabled only when one video window is selected.Problem SolutionI tried to save a recording, but an error messageis displayed telling me that no video can befound in the selected timeline segment.Make sure that a recorded image is included in the selected portion of the timeline(P. 6-5).Problem SolutionThe [Record Now] feature cannot be used. Make sure that the camera is not disabled on the [Advanced] tab in [Properties]. If the camera is disabled, click [Enable Camera]. (P. 3-10).The amount of Storage Server disk space usageis much higher than the calculated level (P. 1-7,P. 7-4) and free disk space is low.When the video quality setting of the camera is high, the amount of data per frame islarge. In addition, if you are using anti-virus software, the software recordscommunication between the Storage Servers and the cameras and the size of that logmay reach several gigabytes. Change the anti-virus software settings to exclude theStorage Servers from the target list.Problem Solution