Error Messages9-7Troubleshooting9Messages Recorded in the Log Files Log File LocationsThe Storage Server log files are saved in the following folder on the computer where the server is installed.:\ProgramData\Canon\WebView\NVR30\Log\Types of Log Files Error Message ListMessages shown below are recorded in the log file when an error occurs. Error CodesWinsock Error CodesFile Name Explanationstorage_server_log_0.csv Log file for the Storage Serverviewer_log_0.csv Log file for the ViewerMessage ExplanationCannot rename storage_server.cfg.tmp to storage_server.cfg file A temporary file for the configuration file was found, but could notbe renamed.No configuration file found. Could not find the Storage Server configuration file.Cannot delete old config '', error code Could not save the configuration.Cannot rename config from '' to'storage_server.cfg', error code Could not save the configuration.Cannot write to config '{storage server name} Could not save the configuration.Configuration file failed consistency check, exiting... Inconsistency was found in the configuration file. (This occurswhen the configuration file is rewritten directly.)Error: Local machine not in the config. Could not find the IP address or host name of the Storage Server inthe configuration file.Failed to bind to listen port {port number} The Storage Server could not bind to the port.Failed to setsockopt for conditional accept() Could not apply a socket option to the socket for groupcommunication.LS_start_service(apache) failed. Apache startup failed.Unable to obtain file size on disk, GetFileAttributesEx failed witherror=%d for file %SCould not determine the size of the media or event file.CameraServer disconnected() Could not connect to the camera.Code Error Message Possible Cause10038 An operation was attempted on something that is not asocket.This may occasionally occur. No action is required.10048 Only one usage of each socket address (protocol/networkaddress/port) is normally permitted.All communication resources are in use.10050 A socket operation encountered a dead network. Occurs when the computer recognizes that the network isdown because the router or hub closest to the computer ispowered off. Normally, this cannot be recognized, thereforethis error is rarely reported.
