9-8TroubleshootingIf messages appear, see the following and solve the problem.e-Manual → Troubleshooting → Onscreen MessagesAn error code is a 3-digit code recorded in the error log when an error occurs.You can view the code in the following reports and log:Error codes• Error send report• Error receive report• Job history displayed on the system status screenError Report (Send)Send job resulted in error.Job No.AddressNameStart TimeCall LengthSheetsResult01230123456789name01/01 02:07 AM01'151NG#018 Busy/No SignalError code01/01/201102:07PMFAX 123XXXXXXX CANON P.0001For more information on the reports, refer to the following.e-Manual → Basic Operation → Printing the Report Automatically (D1370/D1350 Only)For details on the error code, see the following.#001 Problem A document jam has occurred.Action Remove the jammed document.#003Problem The machine is taking considerable time to send high-volume data.Action 1 Reduce the scan resolution and try to send the document again.Action 2 Reduce the scan resolution or ask the sender to split the document into smaller subsets and send one subset at a time.#005Problem 1 The receiving fax machine did not respond within 35 seconds.Action Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When makingan overseas call, add a pause to the fax number.Problem 2 The receiving fax machine may not be a G3 fax machine.Action Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise,switch to the communication mode supported by the receiving fax machine and send the document again.#012 Problem The receiving fax machine is out of paper.Action Make sure that there is enough paper loaded in the receiving fax machine's paper tray.#018Problem 1 No response is obtained after redialing the number. The line may be busy or disconnected.ActionWait a few seconds before trying to dial the number again. Make sure that the receiving fax machine is ready to receive adocument if you still cannot send a fax. Wait a few more seconds before trying to dial the number again if the line is stillbusy.Problem 2 You cannot send a fax because the line is busy or disconnected.Action Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.Problem 3 The settings configured on the receiving fax machine may not be the same with your fax machine.Action Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.Problem 4 No pause was added to the fax number when sending a fax overseas.Action Add a pause after the country code or in front of the fax number and dial the number again. When sending a fax to adestination registered in a one-touch key, switch to the overseas transmission mode on the detailed setup screen.Onscreen MessageError Codes
