Canon imageCLASS MF269dw Service Manual

Also see for imageCLASS MF264dw: User guide Getting started Service manual Getting started User guide

Contents

imageCLASS MF260dw Series Service Guide for Authorized Service FacilitiesimageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018Page 19C. eCarePAK Extended Service PlanThe eCarePAK is a post-warranty extended service plan that can bepurchased in bulk by a reseller or distributor, who then sells the eCarePAK toits customers.The eCarePAK Extended Service Plan enables the customer to extend theservice coverage on their Canon product beyond the one (1) year limitedwarranty. It provides the customer toll-free telephone support, and if needed,Exchange Service for their Canon product for the duration of the extendedcoverage. A Customer can purchase a 1 to 4 year extended coverage plan fora total of 5 years of coverage.Note:• eCarePAK coverage cannot be extended beyond the original termpurchased.• The eCarePAK Extended Service Plan must be purchased during theproduct warranty period, and goes into effect on the day the originalwarranty expires.• The eCarePAK Extended Service Plan does not include coverage for anyconsumables, such as paper.1. Purchasing an eCarePAK Extended Service PlanA customer (end-user) can purchase an eCarePAK Extended ServicePlan from the reseller or distributor who sold them the machine. Only areseller or distributor can purchase an eCarePAK from Canon.eCarePAK orders must contain the following information:• Reseller’s e-mail address, name, and address• Customer’s e-mail address, name, and address• The device’s model number, serial number, and purchase date2. Registering an eCarePAK Extended Service PlanCanon USA registers each eCarePAK, and provides the customer with theterms and conditions that pertain to their purchased eCarePAK ExtendedService Plan via U.S. Mail.Note: Ask any questions about eCarePAKs via e-mail message toecarepak_support@cusa.canon.com.