Canon imageCLASS MF269dw Service Manual

Also see for imageCLASS MF264dw: User guide Getting started Service manual Getting started User guide

Contents

imageCLASS MF260dw Series Service Guide for Authorized Service FacilitiesimageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018Page 20VII. Authorized Service Facility ProgramThe Canon USA Authorized Service Facility program enables ASFs to providewarranty and post-warranty service for the imageCLASS MF260dw Seriesmachines.ASF responsibilities:To authorize a service facility as an ASF, the facility must meet and maintaineligibility requirements under the ASF program. This includes, but is not limited tothe following:• Trained service technicians on the Canon imageCLASS MF260dw Series.• The ASF must be able to invoice for repair service through the Internet.• ASFs must maintain accurate service records. All repairs must be recordedproperly, and the records must be made available to Canon USA whenrequested. The ASF must verify the product purchase date, product model,serial number, and log all repairs with any parts used.• The ASF must inform Canon USA of any changes in company status,including a change of address and changes in service management.• The ASF must have an established line of credit with Canon USA to facilitatethe purchase of spare parts, training programs, and other service materials,as required, to support the customer-base properly.• ASFs are expected to maintain a spare parts inventory, sufficient to supportthe expected repair volume. ASFs must use Genuine Canon USA parts inall repairs.