Canon imageCLASS MF269dw Service Manual
Also see for imageCLASS MF264dw: User guideGetting startedService manualGetting startedUser guide
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Contents
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imageCLASS MF260dw Series Service Guide for Authorized Service FacilitiesimageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018Page ivContentsI. Product Overview ----------------------------------------------------------------------------------------------1II. Product Configuration, Box Contents, and Monthly Print Volume--------------------------- 2A. Configuration and eCarePAKs ----------------------------------------------------------------------------------- 2B. Box Contents ----------------------------------------------------------------------------------------------------------- 4C. Monthly Print/Copy Volume --------------------------------------------------------------------------------------- 4III. Service Authorization -----------------------------------------------------------------------------------------5IV. Educational Services -----------------------------------------------------------------------------------------5A. Training Program Overview --------------------------------------------------------------------------------------- 5B. Certification ------------------------------------------------------------------------------------------------------------- 5C. Who Should Complete----------------------------------------------------------------------------------------------- 5D. Prerequisites ------------------------------------------------------------------------------------------------------------ 5E. Course Format --------------------------------------------------------------------------------------------------------- 6F. Course Equipment ---------------------------------------------------------------------------------------------------- 6V. Servicing Notes -------------------------------------------------------------------------------------------------7A. Power and Plug Requirements ----------------------------------------------------------------------------------- 7B. Installation Space Requirements -------------------------------------------------------------------------------- 8C. Estimated Installation Time -------------------------------------------------------------------------------------- 10D. Remote Support Services ----------------------------------------------------------------------------------------- 10E. Notes on the Wireless LAN --------------------------------------------------------------------------------------- 10F. Firmware Upgrade --------------------------------------------------------------------------------------------------- 111. Upgrading with the UST ---------------------------------------------------------------------------------------- 112. Upgrading via the Internet ------------------------------------------------------------------------------------- 11G. Service Support Tools---------------------------------------------------------------------------------------------- 12H. Periodic Replacement Parts-------------------------------------------------------------------------------------- 12I. Consumables ---------------------------------------------------------------------------------------------------------- 13J. Consumable Parts --------------------------------------------------------------------------------------------------- 13K. Soft Counters ---------------------------------------------------------------------------------------------------------- 14VI. Limited Warranty and Technical Support ----------------------------------------------------------- 15A. Limited Warranty Conditions ------------------------------------------------------------------------------------ 15B. Technical Support for the End-User -------------------------------------------------------------------------- 161. Carry-In Service--------------------------------------------------------------------------------------------------- 172. Exchange Service ------------------------------------------------------------------------------------------------ 173. Internet Support --------------------------------------------------------------------------------------------------- 18C. eCarePAK Extended Service Plan ----------------------------------------------------------------------------- 191. Purchasing an eCarePAK Extended Service Plan ------------------------------------------------------ 192. Registering an eCarePAK Extended Service Plan ----------------------------------------------------- 19VII. Authorized Service Facility Program------------------------------------------------------------------ 20VIII. ASF Technical Support Offerings ---------------------------------------------------------------------- 21A. ASF Support------------------------------------------------------------------------------------------------------------ 21B. Internet Support ------------------------------------------------------------------------------------------------------ 21C. Call Escalation Procedure ---------------------------------------------------------------------------------------- 23 |
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