Canon imageCLASS MF269dw Service Manual

Also see for imageCLASS MF264dw: User guide Getting started Service manual Getting started User guide

Contents

imageCLASS MF260dw Series Service Guide for Authorized Service FacilitiesimageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018Page 21VIII. ASF Technical Support OfferingsA. ASF SupportASFs can contact the Canon Help Desk at CITS Monday through Friday,8 A.M. to 8 P.M. ET, except for holidays at 1-866-702-2666. Before contactingCITS, a technician must exhaust all other resources including the servicemanual, and the e-Support Center Web site for technical publications, andtheir internal service support infrastructure.Note: The ASF support times may change without notice.B. Internet SupportThe Authorized Service Facility Support Center Web site, available fromCanon USA’s Engineering Services and Solutions Division, provideshigh-quality support via the Internet.Canon USA’s Authorized Service Facility Support Center Web site isdesigned to give ASFs access to the following technical support information:• Notification of new product releases, patches, and technical publications.• Read and download online documentation.• Warranty Claims Processing: ECP (Electronic Claims Processing)System.• Technical documentation (Service Manuals and Parts Catalogs) andtraining information.For information on how to access the WARRANTY section of the AuthorizedService Facility Support Center, or how to file a claim, see “WarrantyCompensation Procedures,” on p. 26.