5-2 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITIONCHAPTER 5 TROUBLESHOOTING Service callsIf a communication error occurs betweenthe motor and PCB, an error message ap-pears. If it appears, reset the main body andcomputer power. If the same error mes-sage/code still appears, check the connectionof the related part, and if it is faulty, correct it. Ifthere is no problem with connections, replacethe related part. For motors, check the as-sembly of connected drive transmission partsas well.Note:The table below lists errors that showmessages other than “Call for Service”and are caused by defective parts.No. Message Code Symptom/parts1 H001 Post-imprinter carriage motor failure or ink car-tridge installation failure2Check Imprinter¼ Refer to the messagesassociated with user op-erations. H008 Pre-imprinter carriage motor failure or ink cartridgeinstallation failure3 Tray Error¼ Refer to the messagesassociated with user op-erations.E021 Tray motor operation failure or the user moved thepickup tray position manually.4 E015 Post-imprinter PCB failure5 E017 Pre-imprinter PCB failure6 E021 Main motor failure7 E022 Separation motor failure8 E024 Eject motor failure9 E025 Pickup up/down motor failure10 E033 Shading motor failure11 E037 Reverse up/down motor failure12 E038 Platen motor13 E040 Control PCB Sub-CPU communication failure14 E041 Main drive PCB CPU communication failure(Judged by the CPU on the main drive PCB)15 E042 Post-imprinter PCB CPU communication failure16 E043 Pre-imprinter PCB CPU communication failure17 E044 Ultrasonic drive PCB CPU communication failure18 E046 Main drive PCB CPU communication failure(Judged by the CPU on the control PCB)19 E047 Patchcode PCB CPU communication failure20 E050 Patchcode decoder operation failure21 E054 Reading sensor (upper) connection failure22Call for ServiceE055 Reading sensor (lower) connection failureTable 5-102
