Identifying and Isolating Problems8-8Troubleshooting8Cause 2 The machine’s address [User] setting contains one or more spaces after theuser name.Remedy Ensure that the machine’s address [User] setting does not contain spaces afterthe user name.Cause 3 The machine was turned OFF while sending data to the FTP server, and whenthe machine was turned back ON, it attempted to resend the data. (If aWindows 2000/XP/Vista/7/Server 2003/Server 2008 FTP server is being used.)Remedy If power to the machine is turned OFF while data is being sent to the FTPserver, the FTP server may hold the data in a writing-in-progress state.Therefore, this data cannot be overwritten even when the machine reconnectsand sends the same data again. Stop the FTP server temporarily and delete theheld data so that it can be sent again.Cause 4 An error message is displayed on the touch panel display of the machine.Remedy After confirming the error message, see Chapter 6, “Troubleshooting,” in theReference Guide and perform the necessary operations according to the errormessage displayed.You cannot send data to a shared folder (Windows and Samba filesharing).Cause 1 File sharing settings for the shared folder are incorrect.Remedy Check the following settings:• On the computer you are using, go into Windows Explorer ➞ double-click[Entire Network] ➞ check that the computer you want to share is listed there.You can also check for the computer as follows: On the [Start] menu, point to[Find] ➞ click [Computer] ➞ enter the name of the computer you want toshare ➞ check that the computer is on the network.• If the computer you want to share is listed, double-click its icon to see whetherthe name of the folder you want to share is listed.• If the shared folder name does not appear, see “Setting File Server (FileSharing),” on p. 5-18, and then check the shared folder settings.Cause 2 An error message is displayed on the touch panel display of the machine.Remedy After confirming the error message, see Chapter 6, “Troubleshooting,” in theReference Guide and perform the necessary operations according to the errormessage displayed.
