Canon imageprograf IPF785 Service Manual

Also see for imagePROGRAF iPF780: User guide User guide

Contents

imagePROGRAF iPF785/780 Service GuideimagePROGRAF iPF785/780 Service Guide August 2014Page 26VIII. Suggested End-User Customer Service OfferingsA. End User Limited Warranty Support1. Canon imagePROGRAF Large Format Printer Limited WarrantyThe imagePROGRAF Large Format Printer Limited Warranty is effectivefor a period of one (1) year following delivery to the original purchaser.This warranty covers the Canon brand product and accessories.Note: No warranty is given for any consumables, such as paper or inkcartridges.For detailed warranty information, please refer to the CanonimagePROGRAF Large Format Printer Limited Warranty, page 35.2. Canon imagePROGRAF Printhead Limited WarrantyThe Canon imagePROGRAF Printhead Limited Warranty is effective fora period of one (1) year after delivery to the original purchaser or for theperiod that the “Head Lot” Number of the Printhead as displayed in the“Status Display” of the “Status Monitor Utility” has a last character of “a”,whichever period expires first.For detailed warranty information, please refer to the CanonimagePROGRAF Printhead Limited Warranty, page 36.B. On-Site ServiceThe CITS Help Desk will diagnose end-users problems related to the product.If telephone based troubleshooting cannot resolve the problem, the CITSHelp Desk will dispatch the Service Provider of record in order to provide anon-site service call. If there is no Service Provider of record, CITS willdispatch a third-party organization to provide on-site service.C. Post Warranty SupportIf a Customer calls CITS for service after the product warranty has expired,the customer will be instructed to contact the dealer registered to their productunder the ASCR Program (if the dealer selected either Dispatch by CITS orthe Warranty Marketing Program). If the dealer did not make the selection,the customer will be offered Time and Material Service.D. Time and Material ServiceIf a Customer calls CITS for service after the product warranty has expired(and an Extended Service Plan was not purchased), or the Extended ServicePlan has expired, the CITS Help Desk will diagnose the problem, anddetermine if on-site service dispatch is required: