Canon imageprograf IPF785 Service Manual

Also see for imagePROGRAF iPF780: User guide User guide

Contents

imagePROGRAF iPF785/780 Service GuideimagePROGRAF iPF785/780 Service Guide August 2014Page 27• The customer will be instructed to contact the Authorized Service Providerregistered to their product under the ASCR Program (if the dealer selectedDispatch by CITS). The Authorized Service provider may charge the end-user for time and materials for each on-site service visit.• If the product is not registered under the ASCR Program (as Dispatch byCITS), CITS will dispatch a third-party service company and the end-userwill be charged for time and materials for each on-site service visit.E. eCarePAK Extended Service PlanCanon eCarePAK Extended Service Plans are available for the customer toextend the printer warranty period beyond the one (1) year limited warranty.Extended Service Plans are available to the customer, if the Dealer orReseller is unable to, or chooses not to provide post-warranty service.With the eCarePAK Extended Service Plan, the customer will receive toll-freetelephone support; and if needed, on-site service for their Canon product forthe duration of the extended coverage. Extended coverage plans areavailable with either a one (1) year or two (2) year plan.Notes:• eCarePAK coverage cannot be extended beyond the original termpurchased.• The eCarePAK Extended Service Plan (one (1) year or two (2) year) mustbe purchased during the printer warranty period and goes into effect onthe day the original printer warranty expires. It does not include extendedcoverage for any consumables, such as paper or ink cartridges.F. imagePROGRAF Web Support (End-User)Canon USA has a Marketing and Consumer Support Web site availablethrough the Canon USA Home Page www.usa.canon.com.Go to www.usa.canon.com/imageprograf, to access the imagePROGRAFweb site. This web site contains a full span of solutions that are standard withCanon’s large format printers. The latest firmware, drivers, software tools,Frequently Asked Questions (FAQ’s), brochures and more can bedownloaded from this site.