12Before You Call for ServiceProblem Solution GuideProblem May Be Caused By What to DoNothing works. Cooktop not connected to elec-trical power.Check to make sure power cord is con-nected to electrical outlet.Power to electrical outlet is off. Turn on power at circuit breaker or fusebox. Check for tripped breaker or blownfuse.Power outage. Contact power company.Igniters do not spark (noclicking sound).Power not supplied to unit. See Nothing Works above.Wet or dirty igniter(s). Clean and dry igniter and burner assem-bly according to Care and Cleaningsection.No flame. Igniter(s) not working. See Igniters do not spark above.Wet or dirty igniter(s). Clean and dry according to Care andCleaning section.Gas is turned off. Make sure the gas supply valve is in theon position.Gas supply interrupted. Contact gas company.Burner goes out at low set-ting.Air intake holes obstructed. Check to make sure air holes above knobsare not blocked.Low gas pressure. Contact gas company to have pressuretested.Flame is distorted, yellow orvery large.Burner parts are dirty orclogged.Clean and dry according to Care andCleaning section.Burner parts are not properlypositioned.Make sure burner is assembled accordingto the Setting Up Your Cooktop sec-tion.Cooktop set up to use a differ-ent type of gas (Natural or LP)or set up for different altitude.Have a qualified service technician checkto make sure that the cooktop is set upfor the type of gas and the correct alti-tude.Gas regulator is not installed orfaulty.Have a qualified service technician checkthe gas regulator.Igniter continues to spark(click) after flame ignites.Burner is cold. Burners may continue to spark for up to60 seconds when cold and set to low. SeeOperating Your Cooktop section formore information on how to minimize.Flame distorted by air draft. Minimize any air drafts around the cook-top. Close nearby windows.Wet or dirty igniter(s). Clean and dry according to Care andCleaning section.Burner parts wet or dirty. Clean and dry according to Care andCleaning section.Burner parts not properly posi-tioned.Make sure burner is assembled accordingto the Setting Up Your Cooktop sec-tion.Power supply polarity isreversed.Have a licensed electrician check the elec-trical outlet.