23Before You Call for ServiceProblem Solution GuideProblem May be caused by What to doNothing works. Ignitersdo not spark (no clickingsound).Outdoor grill not connected toelectrical power.Connect power plug to electrical outlet .Power to electrical outlet is off. Check for tripped circuit breaker or blown fuse.Check also for tripped ground fault interrupter (seepage 21).Power outage. Contact power company.Wet or dirty igniter. Clean according to Care and Cleaning section.extension cord not providingadequate ground.If appliance is connected to an extension cord, checkthe extension cord.Sparking, but no flame(burners make a clickingsound, but do not ignite).Wet or dirty igniter. Clean and dry according to Care and Cleaning sec-tion.Gas is turned off. Make sure the gas shut-off valve is open.Gas supply interrupted. Natural gas units: Contact gas company. LP tankunits: make sure the tank is not empty. Whole houseLP units: Check gas supply.Burners are clogged or dirty. Clean according to Care and Cleaning section.Standard “U” burner flame isdistorted or uneven.Burners are clogged or dirty Clean according to Care and Cleaning section.Side burner flame is distort-ed, yellow or very large.Burner cap not properly posi-tioned (side burners only).make sure burner is assembled according to theSetting Up Your Outdoor Grill section.Outdoor grill set up to use adifferent type of gas (naturalor LP).Have qualified service technician check to make surethat the outdoor grill is set up for the type of gas.Gas regulator is not installed,faulty or set for wrong type ofgas.Have qualified service technician check the gasregulator.Igniter continues to spark(click) after flame ignites.Burner is cold (side burnersonly).Burners may continue to spark for up to 60 secondswhen cold and set to low. See Operating YourOutdoor Grill section for more information on howto minimize.Burner cap not properly posi-tioned (side burners only).make sure burner is assembled according to theSetting Up Your Outdoor Grill section.flame distorted by air draft. minimize any air drafts around the grill.Wet or dirty igniter. Clean according to Care and Cleaning section.Burners are clogged or dirty. Clean according to Care and Cleaning section.Low gas pressure. Contact gas company (natural gas units only).electrical outlet polarity re-versed.have a licensed electrician check the electrical outletfor correct polarity.flame goes out at low set-ting.Air intake holes under controlpanel are covered or obstruct-ed.Check to make sure air holes under knobs are notblocked. Check to make sure the appliance is prop-erly installed so that air flows freely into the holesunder the control panel.Low gas pressure. Contact gas company (natural gas units only).Lights do not work. No power. See Nothing Works above.Light bulb(s) burned out. See Care and Cleaning section.