Genie Monochrome Series-GigE Vision Camera Troubleshooting 119Verifying Network ParametersDALSA provides the Network Configuration tool to verify and configure network devices and the Genie networkparameters. See section Network Configuration Tool of the DALSA Network Imaging manual, if there were anyproblems with the automatic Genie software installation.Before Contacting Technical SupportCarefully review the issues described in this Troubleshooting section. To aid DALSA personnel when support isrequired, the following three status files should be generated and included with the request for support. From the computer folder [installation drive]:\DALSA\Genie\bin there is a report.txt file automaticallygenerated on firmware updates. From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log Viewer program. From itsFile menu click on Save Messages to generate a log text file.Installation Issues and Functional ProblemsThis section covers issues that are apparent after installation or are indicated by the GigE server tray icon showing awarning symbol.The Windows Firewall Service Can Not StartAfter installing Windows XP Service Pack 2 or 3, the Windows Firewall service will not start. Problems with theGenie camera or Framework may include: The Genie camera cannot acquire a DHCP address Registry writes fail Messages in the Sapera Log Viewer include "check your firewall" and the computer firewall is disabled for noreason.After installing Windows XP Service Pack 2 or 3, the Windows Firewall service will not start. Symptoms mayinclude the following messages: When you click Windows Firewall in Control Panel, you may receive the following error message:Windows Firewall settings cannot be displayed because the associated service is not running. Do you want tostart the Windows Firewall/Internet Connection Sharing (ICS) service? If you try to manually start the Windows Firewall service by using Services, you may receive the followingerror message:Could not start the Windows Firewall/Internet Connection Sharing (ICS) service on Local Computer.Error 0x80004015: The class is configured to run as a security id different from the caller.These symptoms are described in detail by Microsoft support at this link (http://support.microsoft.com/kb/892199).Without covering the details mentioned in the Microsoft support web page, the solution involves deleting tworegistry keys in the host computer. This procedure should only be done by someone comfortable with Windowsregistry backups and editing. These registry keys can be deleted via the following command console instructions: REG DELETE HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Security /f REG DELETE HKLM\SOFTWARE\Classes\AppID\{ce166e40-1e72-45b9-94c9-3b2050e8f180} /fReboot the computer after execution.
