The computer stops respondingA program stops respondingA program crashes repeatedlyA program is designed for an earlier Windows operating systemA solid blue screen appearsOther software problemsEnsure that the AC adapter is firmly connected to the computer and to the electrical outlet.NOTICE: You might lose data if you are unable to perform an operating system shutdown.Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and holdthe power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.End the program —1. Press simultaneously.2. Click Applications.3. Click the program that is no longer responding.4. Click End Task.NOTE: Software usually includes installation instructions in its documentation or on a floppy or CD.Check the software documentation — If necessary, uninstall and then reinstall the program.If You Are Using Windows XP, Run the Program Compatibility Wizard —The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating systemenvironments.1. Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.2. In the welcome screen, click Next.3. Follow the instructions on the screen.Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and holdthe power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.Check the software documentation or contact the software manufacturer for troubleshooting information —l Ensure that the program is compatible with the operating system installed on your computer.l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentationfor information.l Ensure that the program is installed and configured properly.
