Action Yes NoStep 4a Check if the ports (USB, serial, or Ethernet) are working and if thecables are securely connected to the computer and the printer.Note: For more information, see the setup documentation thatcame with the printer.b Resend the print job.Do the jobs print?The problem is solved. Go to step 5.Step 5a Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on.b Resend the print job.Do the jobs print?The problem is solved. Go to step 6.Step 6a Remove, and then reinstall the printer software. For moreinformation, see “Installing the printer software” on page 21.Note: For more information, visit http://support.dell.com.b Resend the print job.Do the jobs print?The problem is solved. Contact technicalsupport.Printing slows downNotes:• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.• The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures.Action Yes NoPlace letter‑ or A4‑size paper in the tray, and then resend the print job.Does the print speed increase?The problem is solved. Contact technicalsupport.Troubleshooting 128
