Action Yes NoStep 1a Move the width and length guides in the tray to the correct positionsfor the paper loaded.b Resend the print job.Is the page or image clipped?Go to step 2. The problem is solved.Step 2From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray.Do the paper size and type match the paper loaded in the tray?Go to step 3. Do one or more of thefollowing:• Specify the papersize from the traysettings to matchthe paper loaded inthe tray.• Change the paperloaded in the trayto match the papersize specified in thetray settings.Step 3a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog.b Resend the print job.Is the page or image clipped?Go to step 4. The problem is solved.Step 4a Reinstall the imaging unit.1 Remove the toner cartridge.2 Remove the imaging unit.Warning—Potential Damage: Do not expose the imaging unit todirect light for more than 10 minutes. Extended exposure tolight may cause print quality problems.3 Install the imaging unit, and then the cartridge.b Resend the print job.Is the page or image clipped?Contact technicalsupport.The problem is solved.Shadow images appear on printsA B C DA B C DA B C DA B C DLeading edgeTrailing edgeTroubleshooting 134
