Action Yes NoStep 2Reinstall the imaging unit and the toner cartridge.a Remove the toner cartridge.b Remove the imaging unit.Warning—Potential Damage: Do not expose the imaging unit todirect light for more than 10 minutes. Extended exposure to lightcan cause print quality problems.c Install the imaging unit, and then the cartridge.d Resend the print job.Did the gray background disappear from the prints?The problem is solved. Go to step 3.Step 3Replace the imaging unit, and then resend the print job.Did the gray background disappear from the prints?The problem is solved. Contact technicalsupport.Incorrect margins on printsA B C DA B C DA B C DAction Yes NoStep 1a Move the width and length guides in the tray to the correct positionsfor the paper size loaded.b Resend the print job.Are the margins correct?The problem is solved. Go to step 2.Step 2From the printer control panel, set the paper size in the Paper menu tomatch the paper loaded in the tray.Does the paper size match the paper loaded in the tray?Go to step 3. Do one or more of thefollowing:• Specify the papersize from the traysettings to matchthe paper loaded inthe tray.• Change the paperloaded in the trayto match the papersize specified in thetray settings.Troubleshooting 136
