350 TroubleshootingProtrudent / Bumpy paperJamNOTE: In this section, some procedures that use the Tool Box can also be performed using the operator panel orDell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Printer Configuration Web Tool,see "Understanding the Printer Menus" on page 163 and "Dell™ Printer Configuration Web Tool" on page 97.Misfeed jamAction Yes No1 Clean up the fusing unit.a Load one sheet of paper on the MPF, and then print a solid image allover paper.b Load the printed sheet with the side to be printed on facing down,and then print a blank sheet of paper.Is the problem recovered?The task is complete. Contact Dell.Action Yes No1 Remove the paper from the PSI, and then ensure that papers areproperly inserted on the MPF.Is the problem recovered?The task is complete. Proceed to the actioncorresponding to thetype of the print mediabeing used:• Thick - 2a• Thin - 2b• Envelope - 2cIf performing manualduplex printing, go toaction 2d.If using paper otherthan the above or if notperforming duplexprinting, go to action2e.2a Use thick paper that is 216 gsm or less.Is the problem recovered?The task is complete. Go to action 3a.2b Use thin paper that is 60 gsm or more.Is the problem recovered?The task is complete. Go to action 3a.
